Altigen AltiWeb 4.0 Spécifications télécharger pdf (Page 18)

AltiWeb Directory Structure

14 AltiWeb

8. If the call goes to an AltiAgent user, the Caller Data window shows

Form data, IVR data, and URL history.

Figure 12. Caller Data window in AltiAgent

9. From this point, in addition to voice communication, the agent and

caller can share web pages. For procedures, refer to the section on

“Viewing, Sharing, or Pushing Data” in the AltiAgent manual.

Customizing Contact.htm

You can use the Contact.htm page to collect caller information, and then

automatically direct the call to a specific extension. This caller information

is then displayed on the agent’s screen.

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Altigen AltiWeb 4.0 Spécifications Page 18