Altigen MAXCS 7.0 MaxAgent Manuel d'utilisateur télécharger pdf (Page 7)

MaxAgent Manual 1

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About MaxAgent

MaxAgent is a Windows desktop application designed to improve

the performance of workgroup and call center agents in a MAX

Communication Server ACC/ACM (MAXCS) environment.

MaxAgent allows workgroup agents to manage workgroup calls

from their computers. It allows direct access to call handling and

other functions, including the following:

• Viewing caller data (for example, IP address, account number,

credit card number, name, and so on) sent with an incoming

call

• Viewing queue data and other workgroup-related statistics,

agent’s performance, and member login/logout

• Exporting and printing workgroup queue and performance

data

• Setting up group meetings

In addition, MaxAgent integrates with Microsoft Outlook and

Outlook Express, ACT!, and GoldMine® for caller screen pops and

dialing out from these applications.

Call information can be stored to an internal or external CDR

database for future review and analysis.

Microsoft Outlook and Outlook Express Support

MaxAgent 7.0 supports Microsoft Outlook 2007, 2010, and 2013,

allowing you to obtain phone numbers to dial from a Microsoft

Outlook Contact list. MaxAgent also lets you see the incoming calls

that have a matching record in the Contact list.

You must set up the Outlook Contacts list prior to using this

feature.

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Altigen MAXCS 7.0 MaxAgent Manuel d'utilisateur Page 7