Altigen MAXCS 7.0 MaxAgent Manuel d'utilisateur télécharger pdf (Page 71)

MaxAgent Manual 65

2. Select the times you want to be available to ONA callers.

If you choose Enable schedule based access, you can set

up to four different schedules.

3. Check Enable Call Screening if you want the system to

prompt the ONA caller to record a caller name to continue

ONA.

4. If you want, check Verify Caller ID based on the following

and then specify the incoming phone numbers for ONA. If ONA

finds one of these numbers on an incoming call, it will forward

the call to you.

Check a Schedule

box and choose the

times you want to be

available for ONA

from the drop-down

lists.

1 2 ... 66 67 68 69 70 71 72 73 74 75 76 ... 92 93

MaxAgent™ 1
WARNING! 2
TRADEMARKS 2
Contents 3
CHAPTER 4 4
HAPTER 5 5
HAPTER 6 5
About MaxAgent 7
ACT!/GoldMine® Support 8
Licensing 8
Installation 9
Uninstalling MaxAgent 10
Automatic Upgrade 10
Downgrade Procedure 11
6 MaxAgent Manual 12
Getting Started 13
Version Mismatch Dialog Box 15
Logging In Remotely 15
When Connection Is Broken 16
Overview of the Main Window 17
Status Bar 18
Toolbar Buttons 18
Call Information Panel 19
Tabbed Pages 20
Activity Greetings 22
• Meeting 23
• Travel 23
• PTO (personal time off) 23
Log Out or Change Workgroups 24
Shrinking MaxAgent 24
Default call control buttons 25
Customizing the Display 26
24 MaxAgent Manual 30
Using MaxAgent 31
Dialing Out 32
Dialing Speed Dial Numbers 34
Placing Calls on Hold 35
Using Call Waiting 36
Transferring Calls 36
Transferring to Voice Mail 38
Making Conference Calls 39
Canceling Conference Calls 41
MeetMe Conference 42
Creating a Meeting 43
One Time Only Meeting 45
Weekly Meeting 46
Monthly Meeting 47
Joining a MeetMe Conference 49
Using Account Codes 51
Checking Voice Mail 52
Dealing with Voice Mail 53
Deleting Messages 54
Returning a Call 55
Attaching a Note 55
Forwarding Voice Mail 55
Workgroups 56
Reading the Monitor List 57
Viewing the Call History 58
Adding Contacts to MaxAgent 59
Checking Workgroup Status 59
Viewing Queues 61
Applications 62
Configuring MaxAgent 63
Max Smart Tag 65
Select-n-Dial 66
Enable Auto Dial 67
Release Link Tie (IP Trunk) 67
Disable Auto Format 67
Call Handling 68
Do Not Disturb 69
Call Waiting Options 69
One Number Access (ONA) 70
Using a Password 72
Message Notification 73
Call Alert Options 76
Voice Mail Play Options 77
CRM Integration 78
Tab Layout 79
Theme Selection 79
Server Time 80
MaxAgent Manual 77 83
78 MaxAgent Manual 84
Using MaxCall 85
Using a Phrase 86
Recording a Phrase 87
Reviewing a Phrase 87
82 MaxAgent Manual 88
Errors and Troubleshooting 89
Location 90

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Altigen MAXCS 7.0 MaxAgent Manuel d'utilisateur Page 71

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