Altigen MAXCS 7.0 MaxAgent Manuel d'utilisateur télécharger pdf (Page 58)

52 MaxAgent Manual

Calling or Picking Up Calls

If a monitored extension is Idle (green dot) you can click its

Extension field to ring the extension.

If a monitored extension is Ringing (red dot), you can click its

State field to pick up the call.

Viewing the Call History

Click the History tab to view data about handled calls.

Note: Click on the column headings to sort the data.

The History tab displays the following fields:

• Direction—indicates if the call is incoming or outgoing, or was

a missed call. Left-pointing green arrow indicates outgoing

call; right-pointing red arrow indicates incoming call. Right-

pointing arrow with exclamation point indicates a missed call.

• Number—the extension or phone number on the other end of

the call. Click a number in the Number column to dial that

number.

• Name—Caller ID information, if available.

• Date/Time—the date and time of the call.

When you sort on Date/Time, the calls are sorted by last

disconnected and not in the order the call was received. It is

therefore possible to have a record with an earlier timestamp

followed by a record with a later timestamp.

Also, the timestamp for call data is based on the client system,

while the timestamp for voice mail messages is from MAX

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Altigen MAXCS 7.0 MaxAgent Manuel d'utilisateur Page 58