Altigen MAXCS 7.0 MaxSupervisor Manuel d'utilisateur télécharger pdf (Page 14)

10 MaxSupervisor Manual

Overview of the Main Window

Once you log in to MaxSupervisor, the main window appears. This

window provides views to monitor all the workgroups you

selected.

You can customize the MaxSupervisor display: select only the

columns you need, rearrange the columns and tabs to suit your

needs, and sort in ascending and descending order.

Customizing the Display

You can customize the MaxSupervisor display to meet your needs

in the following ways. MaxSupervisor remembers your preferences

the next time you log on.

• Resize panels by moving the cursor between panels until you

see up and down arrows. Then click and drag up or down to

resize the panels.

See general workgroup queue and staffing information here

Tabbed pages contain various types of information

related to the selected workgroup

Click Agent View tab to see detailed information on agents’

current calls and login history

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Altigen MAXCS 7.0 MaxSupervisor Manuel d'utilisateur Page 14