Altigen MaxSupervisor Spécifications télécharger pdf (Page 27)

Index

AltiSupervisor Manual 21

Index

A

AA state 7

address

AltiGen Communications, Inc. ii

agent statistics 13

all calls recorded 17

AltiGen Communications, Inc.

address ii

phone numbers ii

AltiSupervisor Session License 2

assigning call priority 20

auto upgrade 4

B

barge in 16

Busy state 7

C

Call Pending state 7

call priority 20

call recording 16

call states, defined 7

Conference state 7

connected 7

CSV (Comma Separated Value) 12,

20

current agent status 15

D

dialtone 7

downgrade procedure 4

E

Error call state 7

error messages 8

exit 6

Export button 12, 20

F

forced agent login/logout 18

G

group statistics, viewing 11

group view 11

H

hiding AltiAgent 6

hold 7

hold pending 7

I

Idle state 7

installation requirements 2

L

licenses 2

listening in 16

M

minimize 6

monitoring, as supervisor 15

MusiconHoldstate 7

P

Park state 7

phone icon 6

pickup call from queue 19

Play state 7

pop-up windows 6

Print button 12, 20

proceeding state 8

Q

queue window 19

queues 19

R

Record state 8

recording calls 16

1 2 ... 22 23 24 25 26 27 28

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