Altigen MultiSite Configurator Manuel d'installation

01-4.5VoiceInternetDataShaping the Future of Converged CommunicationsAltiWareTMOE 4.5System Administration & Installation Manual

Table of ContentsAltiWare OE System Installation & Administration Manual ixCHAPTER 10AutoAttendantConfiguration ... 241Planningi

Software InstallationAltiWare OE System Administration Manual 71Software Installation• Approved licenses are indicated by a green check mark and willd

License Activation and Registration Process72 AltiWare OE System Administration Manual12. The next web page continues the registration by initiating a

Software InstallationAltiWare OE System Administration Manual 73Software InstallationSetup will create or update an “exctl” file in \altiserv\db\.13.

License Activation and Registration Process74 AltiWare OE System Administration ManualThe licenses that have just been validated will appear in the li

Software InstallationAltiWare OE System Administration Manual 75Software Installation3. <Optional - you may add licenses here OR during online regi

License Activation and Registration Process76 AltiWare OE System Administration Manual7. On the AltiGen Software License Registration web page, click

Software InstallationAltiWare OE System Administration Manual 77Software Installation9. The next web page allows for inputting of Customer and Install

License Activation and Registration Process78 AltiWare OE System Administration ManualClick Add More Keys to add more licenses, or click Next to regis

Software InstallationAltiWare OE System Administration Manual 79Software Installation• Approved licenses are indicated by a green check mark and willd

License Activation and Registration Process80 AltiWare OE System Administration Manual13. The next web page continues the registration by initiating a

Table of Contentsx AltiWare OE System Installation & Administration ManualCHAPTER 14DataandInternetIntegration ... 267NetworkPr

Software InstallationAltiWare OE System Administration Manual 81Software Installation16. Click Refresh to update the License Information window. Anyne

Shutting Down AltiServ when Changing or Adding Hardware82 AltiWare OE System Administration ManualTo install AltiAdmin on a non-AltiServ PC for the fi

Software InstallationAltiWare OE System Administration Manual 83Software Installation1. Using the AltiAdmin application System Data Management functio

AltiWare Uninstall84 AltiWare OE System Administration Manuala. Run AltiAdmin and select Services System DataManagement to run the data management uti

Software InstallationAltiWare OE System Administration Manual 85Software InstallationDowngrading from AltiWare OE 4.0 to OE 3.5 or lower requires that

Software Installation Troubleshooting86 AltiWare OE System Administration ManualSoftware Installation TroubleshootingUse this table for troubleshootin

Software InstallationAltiWare OE System Administration Manual 87Software InstallationSetup cannot append the AltiServpath because your existing system

Software Installation Troubleshooting88 AltiWare OE System Administration Manual

AltiWare OE System Installation & Administration Manual 89Getting AroundAltiAdminCHAPTER4Getting Around AltiAdminAltiAdmin: the AltiWare OE Admini

AltiAdmin: the AltiWare OE Administrator90 AltiWare OE System Installation & Administration ManualThe AltiWare Administrator Main WindowOnce you r

Table of ContentsAltiWare OE System Installation & Administration Manual xiCHAPTER 15UsingTAPI ... 305SystemRequ

Getting Around AltiAdminAltiWare OE System Installation & Administration Manual 91Getting AroundAltiAdminGetting AroundAltiAdminThe Main Menu The

AltiAdmin: the AltiWare OE Administrator92 AltiWare OE System Installation & Administration ManualLogout and login. Click the light blue monitor a

Getting Around AltiAdminAltiWare OE System Installation & Administration Manual 93Getting AroundAltiAdminGetting AroundAltiAdminThe View WindowsAs

The View Windows94 AltiWare OE System Installation & Administration ManualExtension View WindowHere’s an example of an Extension View window, whic

Getting Around AltiAdminAltiWare OE System Installation & Administration Manual 95Getting AroundAltiAdminGetting AroundAltiAdminThe Reset button r

The View Windows96 AltiWare OE System Installation & Administration ManualThe radio button to the left of each trunk location is green when the tr

Getting Around AltiAdminAltiWare OE System Installation & Administration Manual 97Getting AroundAltiAdminGetting AroundAltiAdminCall Log View Wind

Logging In98 AltiWare OE System Installation & Administration ManualThe information you see, which is for currently active calls, is as follows.Th

Getting Around AltiAdminAltiWare OE System Installation & Administration Manual 99Getting AroundAltiAdminGetting AroundAltiAdminTo log out, click

Stopping the AltiGen Switching Service100 AltiWare OE System Installation & Administration Manual

Table of Contentsxii AltiWare OE System Installation & Administration ManualCHAPTER 19Basic&AdvancedCallRouter... 347BasicC

AltiWare OE System Installation & Administration Manual 101SystemConfigurationCHAPTER5System ConfigurationThe System Configuration functions provi

Setting General Parameters102 AltiWare OE System Installation & Administration ManualSetting General ParametersThe General tab is the default wind

System ConfigurationAltiWare OE System Installation & Administration Manual 103SystemConfigurationSystemConfigurationManager Extension Type the sy

Setting a System Number Plan104 AltiWare OE System Installation & Administration ManualSetting a System Number PlanThe System Number Plan defines

System ConfigurationAltiWare OE System Installation & Administration Manual 105SystemConfigurationSystemConfigurationAccessing the Number PlanTo a

Setting a System Number Plan106 AltiWare OE System Installation & Administration ManualAssigning Trunk, IP Trunk, & Route AccessYou can use tr

System ConfigurationAltiWare OE System Installation & Administration Manual 107SystemConfigurationSystemConfigurationTrunk AccessUsually, 9 is use

Setting Business Hours108 AltiWare OE System Installation & Administration ManualSetting Business HoursThe Business Hours tab contains group boxes

System ConfigurationAltiWare OE System Installation & Administration Manual 109SystemConfigurationSystemConfigurationSet the business schedule par

Routing Calls on Holidays110 AltiWare OE System Installation & Administration ManualTo access Holiday Routing settings, select System Configuratio

AltiWare OE System Installation & Administration Manual xiiiLiabilitiy & WarrantyLiability & WarrantyLimitation of LiabilityExcept for per

System ConfigurationAltiWare OE System Installation & Administration Manual 111SystemConfigurationSystemConfigurationConfiguring System Speed Dial

Defining System Call Restrictions112 AltiWare OE System Installation & Administration ManualEditing Speed Dial EntriesTo add or edit an entry, dou

System ConfigurationAltiWare OE System Installation & Administration Manual 113SystemConfigurationSystemConfigurationNote: The dialing restriction

Defining System Call Restrictions114 AltiWare OE System Installation & Administration ManualSetting Toll Call PrefixesAltiWare uses the Toll Call

System ConfigurationAltiWare OE System Installation & Administration Manual 115SystemConfigurationSystemConfigurationEnabling Hop Off for Tie Trun

Creating Account Codes116 AltiWare OE System Installation & Administration ManualTo access the Account Code window, select System Configuration...

System ConfigurationAltiWare OE System Installation & Administration Manual 117SystemConfigurationSystemConfigurationSetting up Call ReportsYou ca

Setting up Call Reports118 AltiWare OE System Installation & Administration ManualTo set up Call Reports, select System Configuration... on theMan

System ConfigurationAltiWare OE System Installation & Administration Manual 119SystemConfigurationSystemConfigurationInternal (Local) Logging of C

Setting up Call Reports120 AltiWare OE System Installation & Administration Manual:Example:• Retain Records issetto60days• Save db is selected• Re

xiv AltiWare OE System Installation & Administration ManualFCC Requirements1. The Federal Communications Commission (FCC) has establishedRules whi

System ConfigurationAltiWare OE System Installation & Administration Manual 121SystemConfigurationSystemConfigurationBackup files are dated and re

Setting up Call Reports122 AltiWare OE System Installation & Administration ManualTo enable CDR collection to the local drive, select External CDR

System ConfigurationAltiWare OE System Installation & Administration Manual 123SystemConfigurationSystemConfigurationTo enable RTM data collection

Managing Messages124 AltiWare OE System Installation & Administration ManualManaging MessagesThe Messaging function provides for setting basic par

System ConfigurationAltiWare OE System Installation & Administration Manual 125SystemConfigurationSystemConfigurationSetting Message Notification

Managing Messages126 AltiWare OE System Installation & Administration ManualSetting Message Recording Options Set message recording parameters:Par

System ConfigurationAltiWare OE System Installation & Administration Manual 127SystemConfigurationSystemConfigurationSetting E-mail Messaging Opti

Setting Area Code Toll Definitions128 AltiWare OE System Installation & Administration Manual• 10 Digit Dialing. Local calls that require dialing

System ConfigurationAltiWare OE System Installation & Administration Manual 129SystemConfigurationSystemConfigurationYou can type an area code alo

Defining an IP Dialing Table130 AltiWare OE System Installation & Administration ManualUse Caution Before Changing the Dialing LengthThe dialing l

Liability & WarrantyAltiWare OE System Installation & Administration Manual xvEquipment Attachment Limitations - Industry CanadaNOTICE: The Ca

System ConfigurationAltiWare OE System Installation & Administration Manual 131SystemConfigurationSystemConfigurationSetting the Location ID Digit

Configuring DNIS Routing132 AltiWare OE System Installation & Administration ManualConfiguring DNIS RoutingWhen an incoming call comes through a t

System ConfigurationAltiWare OE System Installation & Administration Manual 133SystemConfigurationSystemConfigurationTo access DNIS routing, selec

Using a Tenant Table134 AltiWare OE System Installation & Administration ManualDefining the RoutingAfter adding an entry, you define it by first s

System ConfigurationAltiWare OE System Installation & Administration Manual 135SystemConfigurationSystemConfigurationTo access the Tenants window,

Using a Tenant Table136 AltiWare OE System Installation & Administration ManualTo assign extensions to tenant IDs:1. Select Extension Configuratio

System ConfigurationAltiWare OE System Installation & Administration Manual 137SystemConfigurationSystemConfigurationTo change the extension-to-te

Creating Distribution Lists138 AltiWare OE System Installation & Administration ManualFigure 19. Distribution List window, System ConfigurationDef

System ConfigurationAltiWare OE System Installation & Administration Manual 139SystemConfigurationSystemConfigurationSetting Logout Reason CodesIn

Setting Logout Reason Codes140 AltiWare OE System Installation & Administration Manual

xvi AltiWare OE System Installation & Administration ManualPort Identification, Facility Interface, and Service Order CodesThe following tables li

AltiWare OE System Installation & Administration Manual 141Board ConfigurationCHAPTER6Board ConfigurationBoard attributes and functions are access

Using the Triton Resource Board142 AltiWare OE System Installation & Administration ManualUsing the Triton Resource BoardThe Triton Resource Board

Board ConfigurationAltiWare OE System Installation & Administration Manual 143Board ConfigurationUse the Board Configuration window for the Quantu

Configuring the Triton Analog Station Board144 AltiWare OE System Installation & Administration ManualConfiguring the Triton Analog Station BoardD

Board ConfigurationAltiWare OE System Installation & Administration Manual 145Board ConfigurationConfiguring the Triton Analog Trunk LS/GS and LS

Configuring the Triton Analog Trunk LS/GS and LS Boards146 AltiWare OE System Installation & Administration ManualDouble click the board’s icon in

Board ConfigurationAltiWare OE System Installation & Administration Manual 147Board ConfigurationConfiguring the Triton VoIP BoardVoice over IP fo

Configuring the Triton VoIP Board148 AltiWare OE System Installation & Administration ManualPCI Plug and PlayTriton VoIP boards fit into standard

Board ConfigurationAltiWare OE System Installation & Administration Manual 149Board Configuration• The Jitter Buffer should be adjusted according

Configuring the Triton VoIP Board150 AltiWare OE System Installation & Administration ManualNetwork Using NATIf you plan to connect to your AltiSe

Liability & WarrantyAltiWare OE System Installation & Administration Manual xviiStart ServicesDisruption of NetworkIf any Quantum or Triton bo

Board ConfigurationAltiWare OE System Installation & Administration Manual 151Board ConfigurationSetting Up an AltiServ-to-AltiServ IP NetworkTwo

Configuring the Triton VoIP Board152 AltiWare OE System Installation & Administration Manualthe Number of Dialed Digits to “None.” Refer to “Defin

Board ConfigurationAltiWare OE System Installation & Administration Manual 153Board ConfigurationThe Board Configuration button invokes the Triton

Configuring the Triton T1/PRI Board154 AltiWare OE System Installation & Administration Manualprotocol for real-time applications used to transpor

Board ConfigurationAltiWare OE System Installation & Administration Manual 155Board ConfigurationFor information on how to install Triton T1/PRI b

Configuring the Triton T1/PRI Board156 AltiWare OE System Installation & Administration ManualDNIS, Caller ID - DTMF (Dual Tone Multi-Frequency)Ph

Board ConfigurationAltiWare OE System Installation & Administration Manual 157Board ConfigurationPRI Service Request InformationWhen ordering PRI

Configuring the Triton T1/PRI Board158 AltiWare OE System Installation & Administration ManualDNIS Digits:canbe3to10digitsCSU/DSU RequirementsThe

Board ConfigurationAltiWare OE System Installation & Administration Manual 159Board ConfigurationFigure 9. Triton T1 Configuration dialog boxThis

Configuring the Triton T1/PRI Board160 AltiWare OE System Installation & Administration ManualTriton T1 Configuration - Triton T1/PRI Dialog BoxDo

xviii AltiWare OE System Installation & Administration ManualImportant Safety Instructions• Read all of the instructions before attempting to oper

Board ConfigurationAltiWare OE System Installation & Administration Manual 161Board ConfigurationHDLC Failure - NOHDLC FRAMESHDLC = High levelData

Configuring the Triton T1/PRI Board162 AltiWare OE System Installation & Administration ManualReading the StatisticsThe Statistics is an informati

Board ConfigurationAltiWare OE System Installation & Administration Manual 163Board Configuration• Xmt Frame Slips - Transmit Frame Slips counter

Configuring the Triton T1/PRI Board164 AltiWare OE System Installation & Administration ManualT1 ClockingDepending on the configuration of the T1

Board ConfigurationAltiWare OE System Installation & Administration Manual 165Board ConfigurationSetting up T1 or PRI Channels on the Triton T1/PR

Configuring the Triton T1/PRI Board166 AltiWare OE System Installation & Administration ManualSetting the ISDN PRI Switch ModeIf you select a Span

Board ConfigurationAltiWare OE System Installation & Administration Manual 167Board ConfigurationSelecting Span Types• CAS - select this option to

Configuring the Triton T1/PRI Board168 AltiWare OE System Installation & Administration ManualConfiguring an ISDN Numbering PlanThe ISDN Numbering

Board ConfigurationAltiWare OE System Installation & Administration Manual 169Board ConfigurationFor each class, select the type of number/numberi

Configuring the Triton T1/PRI Board170 AltiWare OE System Installation & Administration ManualSelect one of the following TEI settings:• Default s

AltiWare™ OEVersion 4.5System Installation andAdministration ManualRevised 07/2002 4403-0001-4.5

Liability & WarrantyAltiWare OE System Installation & Administration Manual xix— Lock the wall box-switch in the off position.— Attach a DO NO

AltiWare OE System Installation & Administration Manual 171Trunk ConfigurationCHAPTER7Trunk ConfigurationTrunk attributes and parameters are set u

172 AltiWare OE System Installation & Administration ManualHowever you open the Trunk Configuration window, the General windowappears.Figure 2. Ge

Trunk ConfigurationAltiWare OE System Installation & Administration Manual 173Trunk ConfigurationConfiguring One or Multiple TrunksTo customize tr

Setting General Trunk Attributes174 AltiWare OE System Installation & Administration ManualDirection The trunk direction can be Outgoingonly, Inco

Trunk ConfigurationAltiWare OE System Installation & Administration Manual 175Trunk ConfigurationDescription Descriptive information such as the c

Setting General Trunk Attributes176 AltiWare OE System Installation & Administration ManualQuantum Trunk PropertiesTo configure a Quantum channel,

Trunk ConfigurationAltiWare OE System Installation & Administration Manual 177Trunk ConfigurationQuantum Trunk General ConfigurationParameter Desc

Setting General Trunk Attributes178 AltiWare OE System Installation & Administration ManualTrunk SeizureConfirmationSelect from:• Enable Dial Tone

Trunk ConfigurationAltiWare OE System Installation & Administration Manual 179Trunk ConfigurationTriton Analog Trunk LS/GS and LS PropertiesTo con

Setting General Trunk Attributes180 AltiWare OE System Installation & Administration ManualImpedanceThe resistance of electrical current toalterna

xx AltiWare OE System Installation & Administration Manualsubject to the conditions set out in them. Any other usage willINVALIDATE this approval.

Trunk ConfigurationAltiWare OE System Installation & Administration Manual 181Trunk ConfigurationTriton VoIP Trunk ConfigurationTo configure a Tri

Setting General Trunk Attributes182 AltiWare OE System Installation & Administration ManualThe primary configuration for the Triton VoIP is the H.

Trunk ConfigurationAltiWare OE System Installation & Administration Manual 183Trunk ConfigurationDebugging the Triton VoIP ConfigurationClick the

Setting General Trunk Attributes184 AltiWare OE System Installation & Administration ManualThe following are the parameters for the Triton T1 Conf

Trunk ConfigurationAltiWare OE System Installation & Administration Manual 185Trunk ConfigurationIncomingsequenceSelect up to five incoming symbol

Setting General Trunk Attributes186 AltiWare OE System Installation & Administration ManualCaller ID and DID Incoming Sequence ExampleThe followin

Trunk ConfigurationAltiWare OE System Installation & Administration Manual 187Trunk ConfigurationIncoming Call RoutingTo set incoming call routing

Outgoing Call Blocking188 AltiWare OE System Installation & Administration ManualOutgoing Call Blocking To set outgoing call blocking for a trunk,

AltiWare OE System Installation & Administration Manual 189Extension andWorkgroupConfigurationCHAPTER8Extension and WorkgroupConfigurationThere ar

190 AltiWare OE System Installation & Administration Manual• Notification—preferences and options for voice mail notifications.• Restrictions—exte

Liability & WarrantyAltiWare OE System Installation & Administration Manual xxiFor a host or other expansion card fitted in the host, using or

Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 191Extension andWorkgroupConfigurationThe Apply To… b

SettingupExtensions192 AltiWare OE System Installation & Administration Manual:Figure 1. General window, Extension ConfigurationAdding New Extensi

Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 193Extension andWorkgroupConfiguration2. Type in an E

SettingupExtensions194 AltiWare OE System Installation & Administration ManualA valid password cannot be the same as its extension number and must

Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 195Extension andWorkgroupConfiguration• Description—O

SettingupExtensions196 AltiWare OE System Installation & Administration ManualChanging the Extension Location or TypeChanging the TypeThe type of

Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 197Extension andWorkgroupConfigurationImportant: If y

SettingupExtensions198 AltiWare OE System Installation & Administration ManualFigure 3. VoIP Codec Configuration windowTo set the codec of an IP e

Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 199Extension andWorkgroupConfigurationTo set the code

SettingupExtensions200 AltiWare OE System Installation & Administration ManualWhile the IP extension is logged in, the user can activate the physi

xxii AltiWare OE System Installation & Administration ManualPower FailureIn the event of a power failure, the first telephone extension on each ca

Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 201Extension andWorkgroupConfigurationConfigure the f

SettingupExtensions202 AltiWare OE System Installation & Administration ManualYou can also access this window by double-clicking a span in Channel

Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 203Extension andWorkgroupConfigurationConfigure the f

Establishing Workgroup Membership204 AltiWare OE System Installation & Administration Manual• The first step is creating a workgroup pilot number,

Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 205Extension andWorkgroupConfigurationAdding Extensio

Establishing Workgroup Membership206 AltiWare OE System Installation & Administration ManualTo remove extension(s) from a workgroup:1. Click the e

Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 207Extension andWorkgroupConfigurationWorkgroup Ring

Establishing Workgroup Membership208 AltiWare OE System Installation & Administration ManualTo open the Extension view of the Workgroup window:1.

Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 209Extension andWorkgroupConfigurationTo remove workg

Setting up Station Speed Dialing210 AltiWare OE System Installation & Administration ManualTo set the extension Inter Call Delay time:1. Check the

Liability & WarrantyAltiWare OE System Installation & Administration Manual xxiiiInstructions for Hardwired Earth Connection1. A supplementary

Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 211Extension andWorkgroupConfigurationTo work with Sp

Setting the Mailbox Options212 AltiWare OE System Installation & Administration Manualcomprises of 9 (trunk access code), 1 (long distance prefix)

Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 213Extension andWorkgroupConfigurationTo work with ma

Setting the Mailbox Options214 AltiWare OE System Installation & Administration ManualDisabling a MailboxWhen you disable a mailbox, the normal gr

Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 215Extension andWorkgroupConfigurationSetting Mailbox

Setting Message Notification Options216 AltiWare OE System Installation & Administration ManualFigure 11. Notification window, Extension Configura

Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 217Extension andWorkgroupConfigurationSetting the Typ

Configuring Calling Restrictions218 AltiWare OE System Installation & Administration ManualSetting Notification TimingYoucansetthetypeofdelaydetec

Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 219Extension andWorkgroupConfigurationTo work with ex

Setting Answering Options220 AltiWare OE System Installation & Administration Manual• Allow Internal/Local Calls AND Restrict Other Calls by Allow

xxiv AltiWare OE System Installation & Administration Manualinstallation of extension cards does not result in non-conformance tothe Safety Requir

Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 221Extension andWorkgroupConfigurationYou can use App

Setting Answering Options222 AltiWare OE System Installation & Administration ManualA One Hop Limit to Call Forwarding for a Transferred CallThere

Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 223Extension andWorkgroupConfiguration•ToaPaging Trun

Setting Answering Options224 AltiWare OE System Installation & Administration ManualEnabling “Do Not Disturb”This is not available for workgroup p

Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 225Extension andWorkgroupConfigurationEnabling One Nu

Configuring One Number Access226 AltiWare OE System Installation & Administration ManualNote: When this option is enabled, a single workgroup can

Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 227Extension andWorkgroupConfigurationTo configure ON

Configuring One Number Access228 AltiWare OE System Installation & Administration ManualIf you select this last option, Enabled based on the follo

Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 229Extension andWorkgroupConfigurationSpecifying Forw

Setting Up Monitor Lists230 AltiWare OE System Installation & Administration Manual• If you add an extension (1001, for example) that belongs toWo

Liability & WarrantyAltiWare OE System Installation & Administration Manual xxvHow Long the Warranty Is EffectiveAll AltiGen Communications pr

Extension and Workgroup ConfigurationAltiWare OE System Installation & Administration Manual 231Extension andWorkgroupConfigurationTo add members

Setting Up Monitor Lists232 AltiWare OE System Installation & Administration Manual

AltiWare OE System Installation & Administration Manual 233Out Call RoutingConfigurationCHAPTER9Out Call Routing ConfigurationOut Call Routing Con

Working with Route Definitions234 AltiWare OE System Installation & Administration ManualAccessing Out Call Routing ConfigurationTo access Out Cal

Out Call Routing ConfigurationAltiWare OE System Installation & Administration Manual 235OutcallConfigurationOut Call RoutingConfigurationOut Call

Setting Default Routes236 AltiWare OE System Installation & Administration Manual• Member and Non Member TrunksUse this to define the trunks and t

Out Call Routing ConfigurationAltiWare OE System Installation & Administration Manual 237OutcallConfigurationOut Call RoutingConfigurationOut Call

Setting Dialing Pattern Routing238 AltiWare OE System Installation & Administration ManualSetting Dialing Pattern RoutingYou can use the Dialing P

Out Call Routing ConfigurationAltiWare OE System Installation & Administration Manual 239OutcallConfigurationOut Call RoutingConfigurationOut Call

Setting Dialing Pattern Routing240 AltiWare OE System Installation & Administration ManualExample: 10-Digit DialingA sample use of dialing pattern

xxvi AltiWare OE System Installation & Administration Manual1. Take or ship the product (shipment prepaid) to your AltiGen distributoror to AltiGe

AltiWare OE System Installation & Administration Manual 241Auto AttendantConfigurationCHAPTER10Auto Attendant ConfigurationAuto Attendants perform

242 AltiWare OE System Installation & Administration Manual1. Before you configure tasks for one or more Auto Attendants, youshould plan the entir

Auto Attendant ConfigurationAltiWare OE System Installation & Administration Manual 243Auto AttendantConfigurationAuto AttendantConfigurationExamp

244 AltiWare OE System Installation & Administration ManualAuto Attendant ID: 100, Phrase 10Main Menu for XYZ OfficeDigit Meaning Action1 Reserved

Auto Attendant ConfigurationAltiWare OE System Installation & Administration Manual 245Auto AttendantConfigurationAuto AttendantConfigurationAddin

Editing Auto Attendants246 AltiWare OE System Installation & Administration ManualSelect an ID in the drop-down list and type in a descriptive Nam

Auto Attendant ConfigurationAltiWare OE System Installation & Administration Manual 247Auto AttendantConfigurationAuto AttendantConfigurationConfi

Editing Auto Attendants248 AltiWare OE System Installation & Administration Manual• Prompt—select the prompt number that is to be played for incom

Auto Attendant ConfigurationAltiWare OE System Installation & Administration Manual 249Auto AttendantConfigurationAuto AttendantConfigurationColle

Editing Auto Attendants250 AltiWare OE System Installation & Administration ManualTo use the Collect Digits action:1. Selecting the Collect Digit

AltiWare OE System Installation & Administration Manual xxviiPrefacePreface: About This ManualThis guide is designed for dealers, administrators,

Auto Attendant ConfigurationAltiWare OE System Installation & Administration Manual 251Auto AttendantConfigurationAuto AttendantConfigurationPhras

Phrase Management252 AltiWare OE System Installation & Administration ManualRecording Custom PhrasesWhen you create custom phrases, you should kee

Auto Attendant ConfigurationAltiWare OE System Installation & Administration Manual 253Auto AttendantConfigurationAuto AttendantConfigurationUsing

Phrase Management254 AltiWare OE System Installation & Administration Manual

AltiWare OE System Installation & Administration Manual 255Additional SetupCHAPTER11Additional SetupThis section describes additional system featu

Audio Peripheral Configuration256 AltiWare OE System Installation & Administration ManualConfiguring Music On Hold and Recorded AnnouncementsCalle

Additional SetupAltiWare OE System Installation & Administration Manual 257Additional Setup3. Use the drop-down list to select the Quantum or Trit

Feature Tips258 AltiWare OE System Installation & Administration ManualFeature TipsEach time a user logs into the AltiGen Voice Mail System, the u

AltiWare OE System Installation & Administration Manual 259System DataManagementCHAPTER12System Data ManagementAltiWare System Data Management pro

Backing up Files260 AltiWare OE System Installation & Administration ManualBacking up FilesTo backup files immediately:1. Open the System Data Man

xxviii AltiWare OE System Installation & Administration ManualChapter13, System Report Management,describessystem managementreports on summary, tr

System Data ManagementAltiWare OE System Installation & Administration Manual 261System DataManagementSystem DataManagementScheduling BackupsYou c

Restoring Backed up Files262 AltiWare OE System Installation & Administration ManualRestoring Backed up FilesTo restore the backed up files:1. Ope

AltiWare OE System Installation & Administration Manual 263System ReportManagementCHAPTER13System Report ManagementAltiServ provides system manage

System Log264 AltiWare OE System Installation & Administration ManualThe system configuration summary data includes basic attributes onextensions,

System Report ManagementAltiWare OE System Installation & Administration Manual 265System ReportManagementSystem ReportManagementUse the Log Level

IP Cumulative Traffic Statistics266 AltiWare OE System Installation & Administration ManualThe difference between the IP Trunk Current Traffic Sta

AltiWare OE System Installation & Administration Manual 267Data and InternetIntegrationCHAPTER14Data and Internet IntegrationThis section describe

Network Protocol and Addressing268 AltiWare OE System Installation & Administration ManualTCP/IP - Transmission Control Protocol/Internet Protocol

Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 269Data InternetIntegrationData and InternetIntegrationData a

Setting Up Email Service270 AltiWare OE System Installation & Administration ManualAltiWare provides users with the ability to record a voice anno

WARNING!Toll fraud is committed when individuals unlawfully gain access tocustomer telecommunication systems. This is a criminal offense.Currently, we

AltiWare OE System Installation & Administration Manual 1OverviewCHAPTER1AltiServ Office SolutionsThe AltiServ Office system solutions – AltiServ

Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 271Data InternetIntegrationData and InternetIntegrationData a

Setting Up Email Service272 AltiWare OE System Installation & Administration Manual2. Click the Protocols tab, then double click on TCP/IP Protoco

Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 273Data InternetIntegrationData and InternetIntegrationData a

Setting Up Email Service274 AltiWare OE System Installation & Administration Manualwindow. Be sure that Enable SMTP/POP3 Service (in the E-MailMes

Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 275Data InternetIntegrationData and InternetIntegrationData a

SettingupanExchangeServer276 AltiWare OE System Installation & Administration Manual•EntertheIncoming Mail (POP3) Server address.•EntertheOutgoing

Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 277Data InternetIntegrationData and InternetIntegrationData a

SettingupanExchangeServer278 AltiWare OE System Installation & Administration Manualthat you see two text boxes, Computer Name and Domain.Notedown

Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 279Data InternetIntegrationData and InternetIntegrationData a

SettingupanExchangeServer280 AltiWare OE System Installation & Administration ManualTo check that all Exchange Server Services Have Started:1. Ope

2 AltiWare OE System Installation & Administration ManualAltiServ Office (Part# ALTI-OFFICE2A-R)The AltiServ Office solution is ideal for new inst

Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 281Data InternetIntegrationData and InternetIntegrationData a

SettingupanExchangeServer282 AltiWare OE System Installation & Administration Manual4. Click the primary NT account and select Use Existing Accoun

Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 283Data InternetIntegrationData and InternetIntegrationData a

SettingupanExchangeServer284 AltiWare OE System Installation & Administration ManualTo install Outlook 2000 to Corporate or Workgroup mode:1. Inst

Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 285Data InternetIntegrationData and InternetIntegrationData a

SettingupanExchangeServer286 AltiWare OE System Installation & Administration Manual4. Click Reconfigure Mail Support… to open the E-mail ServiceO

Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 287Data InternetIntegrationData and InternetIntegrationData a

SettingupanExchangeServer288 AltiWare OE System Installation & Administration ManualThis completes setting up AltiServ and Exchange server systems

Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 289Data InternetIntegrationData and InternetIntegrationData a

SettingupanExchangeServer290 AltiWare OE System Installation & Administration ManualImportant:The Middle Initial field should be empty for Exchang

AltiServ Office SolutionsAltiWare OE System Installation & Administration Manual 3OverviewAltiServ PlatformsIn addition to the office suite of pro

Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 291Data InternetIntegrationData and InternetIntegrationData a

SettingupanExchangeServer292 AltiWare OE System Installation & Administration ManualTo Test Message Delivery to Exchange:1. Leave a voice mail for

Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 293Data InternetIntegrationData and InternetIntegrationData a

SettingupanExchangeServer294 AltiWare OE System Installation & Administration Manual• When checking the profiles using the mail icon in the contro

Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 295Data InternetIntegrationData and InternetIntegrationData a

SettingupanExchangeServer296 AltiWare OE System Installation & Administration Manual2. Double-click AltiGen Switching Service COM Server to launch

Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 297Data InternetIntegrationData and InternetIntegrationData a

SettingupanExchangeServer298 AltiWare OE System Installation & Administration ManualTo check that all Exchange Server Services Have Started:1. Ope

Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 299Data InternetIntegrationData and InternetIntegrationData a

SettingupanExchangeServer300 AltiWare OE System Installation & Administration ManualFigure 24. Assigning permissions to the AltiWare serverCheckin

Key AltiServ Characteristics4 AltiWare OE System Installation & Administration ManualOverviewAltiServ™is a multi-application computer telephony pl

Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 301Data InternetIntegrationData and InternetIntegrationData a

Exchange on Windows 2000302 AltiWare OE System Installation & Administration Manual1. Run Program> Exchange> System Manager>Server2. Righ

Data and Internet IntegrationAltiWare OE System Installation & Administration Manual 303Data InternetIntegrationData and InternetIntegrationData a

About AltiReach Configuration304 AltiWare OE System Installation & Administration ManualTo troubleshoot or double-check the server configuration:•

AltiWare OE System Installation & Administration Manual 305Using TAPICHAPTER15Using TAPIIf your office has an off-the-shelf application for callin

Installing TAPI Services306 AltiWare OE System Installation & Administration ManualClient• Windows 98, Windows NT 4.0 with Service Pack 6a or Wind

Using TAPIAltiWare OE System Installation & Administration Manual 307TAPIUsing TAPIChanging TAPI Configuration ParametersTo change TAPI Configurat

Changing TAPI Configuration Parameters308 AltiWare OE System Installation & Administration Manual

AltiWare OE System Installation & Administration Manual 309IP ExtensionsCHAPTER16Setting Up IP ExtensionsIP extensions communicate with the AltiSe

Configuration310 AltiWare OE System Installation & Administration Manual• Static IP address assigned to each extension configured for an IPconnect

OverviewAltiWare OE System Installation & Administration Manual 5Overview• Quantum Board - a telephony card that uses DSP technology toprovide tru

Setting Up IP ExtensionsAltiWare OE System Installation & Administration Manual 311IP ExtensionsFigure 1. General Window, Extension Configurationa

Configuration312 AltiWare OE System Installation & Administration ManualAltiView Integrated with NetMeetingAltiView (versions 4.0 and higher) prov

AltiWare OE System Installation & Administration Manual 313AltiWebCHAPTER17AltiWebAltiWare OE 4.5 integrates VoIP, Auto Attendant, and Microsoft I

314 AltiWare OE System Installation & Administration ManualInstalling AltiWebMake sure AltiWare OE Release 4.5 has been installed on the AltiServs

AltiWebAltiWare OE System Installation & Administration Manual 315AltiWeb6. Verify the physical location of the AltiWeb directory by right-clickin

AltiWeb Directory Structure316 AltiWare OE System Installation & Administration ManualApplet Subdirectory FilesThe Applet subdirectory contains sa

AltiWebAltiWare OE System Installation & Administration Manual 317AltiWebCollecting Form Data, IVR Data, and URL HistoryYou can configure AltiWeb

Tagging Pages for URL History318 AltiWare OE System Installation & Administration ManualScenario 1—Caller Data from Web PageThe following scenario

AltiWebAltiWare OE System Installation & Administration Manual 319AltiWeb3. The web caller enters the required information, then clicks the Submit

Tagging Pages for URL History320 AltiWare OE System Installation & Administration Manual5. If the call goes to an AltiAgent user, the Caller Data

Key AltiServ Characteristics6 AltiWare OE System Installation & Administration Manual• Additional T1/PRI boards can be added to meet larger system

AltiWebAltiWare OE System Installation & Administration Manual 321AltiWebCustomizing Contactaltigen.htmYou can use the Contactaltigen.htm page to

Tagging Pages for URL History322 AltiWare OE System Installation & Administration ManualScenario 2—Caller Data from Auto AttendantThe following sc

AltiWebAltiWare OE System Installation & Administration Manual 323AltiWeb3. The web caller enters the required information, then clicks the Submit

Tagging Pages for URL History324 AltiWare OE System Installation & Administration Manual5. The caller selects Sales, and the Customer ID window(cu

AltiWebAltiWare OE System Installation & Administration Manual 325AltiWeb8. If the call goes to an AltiAgent user, the Caller Data window showsFor

Tagging Pages for URL History326 AltiWare OE System Installation & Administration ManualCustomizing Contact.htmYou can use the Contact.htm page to

AltiWebAltiWare OE System Installation & Administration Manual 327AltiWeb<font face=Verdana><input type="text" name="Custo

Tagging Pages for URL History328 AltiWare OE System Installation & Administration ManualConfiguring Auto Attendant for Scenario 2Scenario 2 demons

AltiWebAltiWare OE System Installation & Administration Manual 329AltiWebConfiguring Auto AttendantNote: For detailed instructions, refer to Chapt

Tagging Pages for URL History330 AltiWare OE System Installation & Administration Manual4. Select 1-get digits.5. Make the following entries, and

OverviewAltiWare OE System Installation & Administration Manual 7Overviewand the third party client-server call control (such as call routingappli

AltiWebAltiWare OE System Installation & Administration Manual 331AltiWeb6. Select &-get digits.7. Make the following entries, then click Appl

Tagging Pages for URL History332 AltiWare OE System Installation & Administration Manual8. Select &-to extension.9. Make the following entries

AltiWebAltiWare OE System Installation & Administration Manual 333AltiWebTroubleshootingIf a web caller cannot connect and an error message displa

AltiWeb Security334 AltiWare OE System Installation & Administration ManualComputer viruses can penetrate a PC in many ways, network shares,emails

AltiWebAltiWare OE System Installation & Administration Manual 335AltiWebTo receive updates on the fly, Click on File menu and choose LiveUpdatean

AltiWeb Security336 AltiWare OE System Installation & Administration Manual

ToolsAltiWare OE System Installation & Administration Manual 337ToolsCHAPTER18ToolsAltiWare OE comes with the following tools for testing, diagnos

Extension Checker338 AltiWare OE System Installation & Administration ManualGenerally, an extension is considered secure if its password meets the

ToolsAltiWare OE System Installation & Administration Manual 339Tools3. Click Refresh. Extensions with the selected insecure characteristicswill a

MVIP Test Tool340 AltiWare OE System Installation & Administration ManualMVIP Test ToolThe MVIP Test Tool is a tool that detects one-way connectio

Key AltiServ Characteristics8 AltiWare OE System Installation & Administration Manualdestination extension on the system (Remote Call Forwarding).

ToolsAltiWare OE System Installation & Administration Manual 341Tools3. Search a particular DB folder by clicking the mouse cursor on thefolder, t

AltiDBReader342 AltiWare OE System Installation & Administration Manual• From - sets the desired start date to begin the search• To - sets the des

ToolsAltiWare OE System Installation & Administration Manual 343ToolsFor Workgroup DB searches, the Search window allows thefollowing search param

AltiDBReader344 AltiWare OE System Installation & Administration Manual6. To delete a DB folder, right-click on any DB folder (except “Current”)an

ToolsAltiWare OE System Installation & Administration Manual 345ToolsMultisite ConfiguratorMultisite Configurator is GUI-based tool designed to he

Multisite Configurator346 AltiWare OE System Installation & Administration Manual

Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 347CallRouterCHAPTER19Basic & Advanced CallRouterBasic

Basic CallRouter348 AltiWare OE System Installation & Administration ManualTo Configure/Run Basic CallRouter:1. Launch CallRouter from Start>Pr

Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 349CallRouterBasic CallRouter Customer RecordsTo create cus

Basic CallRouter350 AltiWare OE System Installation & Administration ManualCreating Customer RecordsTo create a customer record:1. Select Customer

OverviewAltiWare OE System Installation & Administration Manual 9Overview• Do Not Disturb - blocks all calls coming into a specific extension ands

Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 351CallRouter4. Select a Target action for CallRouter to pe

Basic CallRouter352 AltiWare OE System Installation & Administration Manual5. (future release) Enter optional data to match against customer recor

Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 353CallRouter• DNISCall Route Request DataThe “Call Router

Basic CallRouter354 AltiWare OE System Installation & Administration ManualCall Route Response DataThe “Call Route Response” message, sent from Ca

Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 355CallRouter• The main window box displays the following w

Advanced CallRouter356 AltiWare OE System Installation & Administration ManualNote: The workgroup to which incoming trunk calls will be routed via

Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 357CallRouterTo Configure/Run Advanced CallRouter:1. Launch

Advanced CallRouter358 AltiWare OE System Installation & Administration Manual4. In the Logon Info window, enter the Server Name and DefaultVirtua

Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 359CallRouter• Add - opens a Custom Record dialog box, wher

Advanced CallRouter360 AltiWare OE System Installation & Administration ManualCall to Operator, Dial by Name, Collect Extension, DirectoryService,

Key AltiServ Characteristics10 AltiWare OE System Installation & Administration ManualOne Number Access (enhanced) - a feature that eliminates“tel

Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 361CallRouter• If Callee Info contains - lets you select Ca

Advanced CallRouter362 AltiWare OE System Installation & Administration Manual• Tag name - for example, “password” (gathered from a responseto an

Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 363CallRouter6. (future release) Enter optional data to mat

Advanced CallRouter364 AltiWare OE System Installation & Administration ManualCall Route Request DataThe “Call Router Request” message sent by Alt

Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 365CallRouter• The main window box displays the following w

Advanced CallRouter366 AltiWare OE System Installation & Administration ManualWait Time in Queue, type in the desired minutes. (By default, theExt

Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 367CallRouterAdditional Advanced CallRouter FeaturesBuildin

Advanced CallRouter368 AltiWare OE System Installation & Administration ManualDSN - BankAccountTable Name - AccountBalanceMatched Field Name - Cus

Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 369CallRouterExample:You use virtual extension 700 to log i

Advanced CallRouter370 AltiWare OE System Installation & Administration ManualSimilarly, for Support, you create a rule as shown below.

Table of ContentsAltiWare OE System Installation & Administration Manual iiiLiability&Warranty...xiiiPreface:AboutT

OverviewAltiWare OE System Installation & Administration Manual 11Overview• Single Call Waiting - allows users to put an existing call on soft hol

Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 371CallRouterIn the Monitor window, click Add to log on to

Advanced CallRouter372 AltiWare OE System Installation & Administration ManualIn the Monitor window, click Add to log on to Support, entering both

Basic & Advanced CallRouterAltiWare OE System Installation & Administration Manual 373CallRouterThe Monitor window shows that Call Router is l

Advanced CallRouter374 AltiWare OE System Installation & Administration Manual

AltiWare OE System Installation & Administration Manual 375Call AccountingReport FormatsAPPENDIXACall Accounting Report FormatsThis appendix ident

CDR Data Schema376 AltiWare OE System Installation & Administration ManualCDR Data SchemaTable 1: CDR Call FormatDatabaseElementDefinition Type Sp

Call Accounting Report FormatsAltiWare OE System Installation & Administration Manual 377Call AccountingReport FormatsCall AccountingReport Format

CDR Data Schema378 AltiWare OE System Installation & Administration ManualTargetType Type of line for anoutgoing callUBYTE 0=None1=Ext analog2=Ext

Call Accounting Report FormatsAltiWare OE System Installation & Administration Manual 379Call AccountingReport FormatsCall AccountingReport Format

CDR Data Schema380 AltiWare OE System Installation & Administration ManualExitState State when call isterminatedULONG (see boxed inset)Table 1: CD

Key AltiServ Characteristics12 AltiWare OE System Installation & Administration Manual• Flexible Wrapup Times and Inter Call Delays - can be used

Call Accounting Report FormatsAltiWare OE System Installation & Administration Manual 381Call AccountingReport FormatsCall AccountingReport Format

RTM Data Schema382 AltiWare OE System Installation & Administration ManualRTM Data SchemaTable 2: RTM Data FormatDatabaseElementDefinition Type Sp

Call Accounting Report FormatsAltiWare OE System Installation & Administration Manual 383Call AccountingReport FormatsCall AccountingReport Format

RTM Data Schema384 AltiWare OE System Installation & Administration ManualOutCallDurationDuration ofoutgoing calls(NumOutCall);from the time theca

Call Accounting Report FormatsAltiWare OE System Installation & Administration Manual 385Call AccountingReport FormatsCall AccountingReport Format

RTM Data Schema386 AltiWare OE System Installation & Administration ManualAgent DataNodeID Server ID(System ID)assigned to anAltiServ systemin Alt

Call Accounting Report FormatsAltiWare OE System Installation & Administration Manual 387Call AccountingReport FormatsCall AccountingReport Format

RTM Data Schema388 AltiWare OE System Installation & Administration ManualNodeID Server ID(System ID)assigned to anAltiServ systemin AltiAdminULON

Call Accounting Report FormatsAltiWare OE System Installation & Administration Manual 389Call AccountingReport FormatsCall AccountingReport Format

SMDR Reporting Format390 AltiWare OE System Installation & Administration ManualSMDR Reporting FormatBesides the CDR format, AltiServ reports tele

OverviewAltiWare OE System Installation & Administration Manual 13Overview• Multiple Queue Announcements - allows each workgroup to have itsown se

Call Accounting Report FormatsAltiWare OE System Installation & Administration Manual 391Call AccountingReport FormatsCall AccountingReport Format

SMDR Reporting Format392 AltiWare OE System Installation & Administration ManualFrom Extension AExtension A: 100Extension B: 111Outside #: 3210002

Call Accounting Report FormatsAltiWare OE System Installation & Administration Manual 393Call AccountingReport FormatsCall AccountingReport Format

SMDR Reporting Format394 AltiWare OE System Installation & Administration Manual5###toExtB(WGB,Virtual B) and VMmake callN/A6 Ext B S-transfer to

AltiWare OE System Installation & Administration Manual 395Registration andTechnical SupportAPPENDIXBRegistration & Technical SupportThis appe

Technical Support396 AltiWare OE System Installation & Administration ManualEnd User customers, please contact your Authorized AltiGen Dealer fort

Registration & Technical SupportAltiWare OE System Installation & Administration Manual 397Registration andTechnical SupportRegistration andTe

Registration Fax Form398 AltiWare OE System Installation & Administration ManualRegistration Fax Form Product Registration FormDATE:______________

AltiWare OE System Installation & Administration Manual 399GlossaryGlossaryAAC - Alternating Current.ADPCM - Adaptive Differential Pulse Code Modu

400 AltiWare OE System Installation & Administration ManualCentral Office (CO) - a switching system that connects lines to lines, lines totrunks,

Key AltiServ Characteristics14 AltiWare OE System Installation & Administration Manualthe number of rings configured, the system can direct the ca

AltiWare OE System Installation & Administration Manual 401GlossaryDC - direct current. The flow of free electrons in one direction with an electr

402 AltiWare OE System Installation & Administration ManualEthernet - a communications protocol used in local area networks to connectcomputers, t

AltiWare OE System Installation & Administration Manual 403Glossaryground start - a type of start signaling on a subscriber’s trunks in which the

404 AltiWare OE System Installation & Administration ManualLLanguage Server - allows the ability to record and play phrases in different foreignla

AltiWare OE System Installation & Administration Manual 405Glossarynetwork address - An identifier for a node, station, or unit of equipment in an

406 AltiWare OE System Installation & Administration ManualPPABX - Private Automatic Branch Exchange. A private branch exchange (PBX)that provides

AltiWare OE System Installation & Administration Manual 407GlossaryProtected subsystems - integral subsystems that perform important operatingsyst

408 AltiWare OE System Installation & Administration ManualSMTP - Simple Mail Transfer Protocol. Protocol for sending Internet email.station - any

AltiWare OE System Installation & Administration Manual 409GlossaryUUCA - Universal Communication Architecture.UPS - Uninterrupted Power Supply. A

410 AltiWare OE System Installation & Administration Manual

OverviewAltiWare OE System Installation & Administration Manual 15OverviewAutomated Attendant FeaturesThe Auto Attendant features provide quick an

AltiWare OE System Installation & Administration Manual 411IndexAAbout icon 92accessrestriction 19system 98access code 173account code 7ACD 24call

Index412 AltiWare OE System Installation & Administration Manualtime stamp 214answer options 223answeringworkgroup call handling 225applet subdire

IndexAltiWare OE System Installation & Administration Manual 413call park 10, 24system 10call parking 104call pickup 9workgroup 13call reports 117

Index414 AltiWare OE System Installation & Administration ManualCSU 156, 158CSU/DSU Requirements 156, 158cumulative IP traffic statistics 265curre

IndexAltiWare OE System Installation & Administration Manual 415calling options 218configurationapplytomultipleextensions 19definition 402DID numb

Index416 AltiWare OE System Installation & Administration Manualhelper applications 269holdmusic on hold 9Holiday Routine 101Holiday Routing 12hom

IndexAltiWare OE System Installation & Administration Manual 417log entries 97log level 265loginfirst time 98workgroup 14Login and Logout icons 92

Index418 AltiWare OE System Installation & Administration Manualdefinition 267, 404domain name 271email 270Internetservice provider 270local addre

IndexAltiWare OE System Installation & Administration Manual 419distinctive ringing 8do not disturb 9FSK-based messagewaiting 9music on hold 9One

Index420 AltiWare OE System Installation & Administration ManualRreadme.txt 39Realtime Transport Control Protocol(RTP/RTCP)definition 153recorded

Key AltiServ Characteristics16 AltiWare OE System Installation & Administration ManualAltiGen Voice Mail FeaturesThe AltiGen Voice Mail System is

IndexAltiWare OE System Installation & Administration Manual 421setting up 210business hours 108email 270LAN email 270server side 270system number

IndexAltiWare OE System Installation & Administration Manual 422service parameters 155service request information 155signaling protocol 184types o

IndexAltiWare OE System Installation & Administration Manual 423Trunk Configuration window 96trunk interfaceloop/ground/wink start 11Trunk Monitor

IndexAltiWare OE System Installation & Administration Manual 424multiple membership of 13multiple queueannouncements 13pilot number 189, 406silent

AltiWare OE System Installation & Administration Manual 425Readers Comment FormAltiWare OE Release 4.5System Installation and Administration Manua

426 AltiWare OE System Installation & Administration ManualCOMMENTS:Mail to:AltiGen Communications, Inc.47427 Fremont Blvd.Fremont, CA 94538OrCall

OverviewAltiWare OE System Installation & Administration Manual 17Overviewmessages and make other calls not associated with a message, all withone

Key AltiServ Characteristics18 AltiWare OE System Installation & Administration Manual• Zoomerang - allows users to listen to messages in the Alti

OverviewAltiWare OE System Installation & Administration Manual 19Overview• Mail Forwarding -allowsyoutoforwardmail(emailandvoicemail)to an SMTP-b

Key AltiServ Characteristics20 AltiWare OE System Installation & Administration ManualCall Detail Reporting (CDR) (enhanced) - the systemcollectsa

Table of Contentsiv AltiWare OE System Installation & Administration ManualSystemLimitations...35PowerRequirements

OverviewAltiWare OE System Installation & Administration Manual 21Overview• Split Area Code Support - allows you to identify area codes andprefixe

Key AltiServ Characteristics22 AltiWare OE System Installation & Administration Manual• AltiServ-to-AltiServ Networking Capability - multiple Alti

OverviewAltiWare OE System Installation & Administration Manual 23Overview•IP Port Support - AltiWare IP port density is increased to 78ports. The

Key AltiServ Characteristics24 AltiWare OE System Installation & Administration Manual• Call Transfer To and From IP Trunk (Blind & Supervised

OverviewAltiWare OE System Installation & Administration Manual 25Overviewhandle non-compliant comparisons and exceptions. Requires thepurchase of

Key AltiServ Characteristics26 AltiWare OE System Installation & Administration ManualQuickNet integration is added.An optional add-on recording f

OverviewAltiWare OE System Installation & Administration Manual 27OverviewOptional Kits•SDK 4.5 Tool Kit - offers a complete set of tools includin

Key AltiServ Characteristics28 AltiWare OE System Installation & Administration Manual

AltiWare OE System Installation & Administration Manual 29SystemRequirementsCHAPTER2System RequirementsHardware RequirementsAltiServ hardware requ

30 AltiWare OE System Installation & Administration ManualMinimum System RequirementsTo read the AltiAdmin online help, you must have a 4.0 or hig

Table of ContentsAltiWare OE System Installation & Administration Manual vCHAPTER 4GettingAroundAltiAdmin ... 89AltiAdmin: t

System RequirementsAltiWare OE System Installation & Administration Manual 31System InstallationSystemRequirementsSystemRequirementsUninterruptibl

32 AltiWare OE System Installation & Administration ManualFunctional SpecificationsQuantum BoardThe Quantum telephony board has the following func

System RequirementsAltiWare OE System Installation & Administration Manual 33System InstallationSystemRequirementsSystemRequirementsTriton VoIP Bo

34 AltiWare OE System Installation & Administration Manual• Before installing AltiWare OE: on the root directory of the AltiWareOE CD-ROM; this fi

System RequirementsAltiWare OE System Installation & Administration Manual 35System InstallationSystemRequirementsSystemRequirementsSystem Limitat

36 AltiWare OE System Installation & Administration ManualRecommended AltiServ System Configurations*Table 4. System Selection Guidelines*Individu

System RequirementsAltiWare OE System Installation & Administration Manual 37System InstallationSystemRequirementsSystemRequirementsOperating Envi

38 AltiWare OE System Installation & Administration ManualAltiWare Conference Resource LimitsThe following table defines conference resource limit

AltiWare OE System Administration Manual 39Software InstallationCHAPTER3Software InstallationThe AltiWare OE software is provided on a CD-ROM and cont

AltiWare as an NT Service40 AltiWare OE System Administration ManualAltiWare as an NT ServiceAltiWare components such as the switching, messaging agen

Table of Contentsvi AltiWare OE System Installation & Administration ManualSettingupCallReports ...117Internal(Local)

Software InstallationAltiWare OE System Administration Manual 41Software Installation• Third party applications. AltiWare OE must be installed before

Preparing to Install AltiWare OE42 AltiWare OE System Administration ManualInstalling AltiWare OE on Windows 2000• AltiWare OE 3.5 and later versions

Software InstallationAltiWare OE System Administration Manual 43Software InstallationSoftware License Activationand RegistrationWith AltiWare OE 4.5,

Registration44 AltiWare OE System Administration ManualOnce registered, system keys have license keys associated with them. Alllicense keys are indivi

Software InstallationAltiWare OE System Administration Manual 45Software InstallationCompletion of the final step of this process generates an activat

Upgrades46 AltiWare OE System Administration ManualUpgradesPrevious release software licenses will not work with AltiWare OE 4.5. OE4.5 will require a

Software InstallationAltiWare OE System Administration Manual 47Software InstallationNew InstallationBefore New InstallationNote: TritonT1 Rev A1/A2 o

To Begin New Installation48 AltiWare OE System Administration ManualIf your machine is a stand-alone server, you need to login as a localadministrator

Software InstallationAltiWare OE System Administration Manual 49Software Installation10. Setup will check AltiGen boards on your system.Note: Setup wi

To Begin New Installation50 AltiWare OE System Administration Manual14. Setup will use the following disk drives as noted for PostOffice,AltiDB and Al

Table of ContentsAltiWare OE System Installation & Administration Manual viiBoardInstallation...152Troubleshooting

Software InstallationAltiWare OE System Administration Manual 51Software Installation15. Setup allows you to select the components you wish to install

To Begin New Installation52 AltiWare OE System Administration Manual17. Setup will perform the following:• Install Microsoft Data Access Components• I

Software InstallationAltiWare OE System Administration Manual 53Software Installation20. Setup is complete. Reboot the system to finish the installati

Before Upgrade54 AltiWare OE System Administration ManualUpgrading AltiWare OENote: TritonT1 Rev A1/A2 or VoIP Rev A1/A2 boards are not supportedin OE

Software InstallationAltiWare OE System Administration Manual 55Software InstallationVoIP Board UpgradeWhen you upgrade to AltiWare OE 4.5, all 8-port

To Begin Upgrade56 AltiWare OE System Administration Manual•OntheNT desktop, Open the Control Panel and double-clickServices.2. Highlight AltiGen Swit

Software InstallationAltiWare OE System Administration Manual 57Software Installation8. Setup will retrieve logon information to determine if the user

To Begin Upgrade58 AltiWare OE System Administration ManualSub-step 1A:No Registered Licenses - If no licenses are registered, you will seethe followi

Software InstallationAltiWare OE System Administration Manual 59Software Installationa) Provide the activated license file - if you select this option

To Begin Upgrade60 AltiWare OE System Administration ManualYou may choose the following options:a) Provide the activated license file - If you select

Table of Contentsviii AltiWare OE System Installation & Administration ManualSettingupStationSpeedDialing...210SettingtheMai

Software InstallationAltiWare OE System Administration Manual 61Software Installation.c) Activate license now - if you select this option and click Ne

To Begin Upgrade62 AltiWare OE System Administration Manual14. Setup is creating the user account.15. Setup will use the following disk drives as note

Software InstallationAltiWare OE System Administration Manual 63Software Installation16. Setup allows you to select the components you wish to install

To Begin Upgrade64 AltiWare OE System Administration Manual18. Setup will perform the following:• Install Microsoft Data Access Components• Install Al

Software InstallationAltiWare OE System Administration Manual 65Software Installation20. Setup will complete, whether or not the MVIP test passes, if

License Activation and Registration Process66 AltiWare OE System Administration Manual• Sessions. AltiWare OE includes a single session license. You m

Software InstallationAltiWare OE System Administration Manual 67Software Installation3. <Optional - you may add licenses here OR during online regi

License Activation and Registration Process68 AltiWare OE System Administration Manual6. Click the Proceed to Online Registration button.7. The next w

Software InstallationAltiWare OE System Administration Manual 69Software InstallationFor the Customer Information and Installer Information sections,

License Activation and Registration Process70 AltiWare OE System Administration ManualClick Add More Keys to add more licenses, or click Next to regis