Altigen MAXCS 7.0 Update 1 New Features Guide Manuel d'utilisateur télécharger pdf (Page 25)

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The call router data source could be configured as following:

Figure 22: ACR Example 3 configuration

Note: You can also create a view, to make the SQL query simpler.

Routing Notes

Multiple match conditions (IVR data, caller ID, DNIS, etc) are not supported for “Route by Query Result.”

Figure 23: Multiple match conditions are not supported for Route by Query Result

1 - Use “routetable” in the Match

Conditions list. ACR will search IVR

data from this table.

2 - Use “agenttable” in the Data

Retrieve from User Database list.

This specifies the data to be

retrieved from the second table.

3 – Enter additional search criteria

in the “Where” clause. This will be

used to link AgentTable with

RouteTable.

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Altigen MAXCS 7.0 Update 1 New Features Guide Manuel d'utilisateur Page 25