Altigen MAXCS 7.0 SuperQ Manuel d'utilisateur télécharger pdf (Page 17)

SuperQ Manual 13

Workgroup Configuration

An administrator can add multiple workgroups in one server or the

workgroups in different servers to a SuperQ. When the SuperQ receives a

call from an application extension with the same workgroup number,

SuperQ will dispatch the call to a workgroup based on call distribution

rules or queue the call if no agent is available.

Adding a Workgroup to SuperQ

To add a workgroup to a SuperQ:

1. Click the Wo

rkgroup tab, select a SuperQ from the SuperQ List

pane, then click the Add button in the Workgroup page.

2. In the Ad

d Workgroup dialog box, use the drop-down arrow to select

the workgroup Server Name, Workgroup Number/Name, and

Priority (for SuperQ call distribution purposes).

Important: If two workgroups have the same priority, the first available

workgroup will get the call.

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Altigen MAXCS 7.0 SuperQ Manuel d'utilisateur Page 17