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Altigen Contact Advantage manuels

Manuels d'utilisation et guides de l'utilisateur pour Logiciel Altigen Contact Advantage.
Nous fournissons des manuels en pdf 2 Altigen Contact Advantage à télécharger gratuitement par type de document : Spécifications, Guide de l'utilisateur


Altigen Contact Advantage Spécifications (90 pages)


marque: Altigen | Catégorie: Logiciel | Taille: 0.62 MB |

 

Table des matières

Contact Advantage 4.5

1

Contact Advantage™

2

WARNING!

3

TRADEMARKS

3

Contents

4

CHAPTER 4

5

CHAPTER 5

5

CHAPTER 6

6

Warranty

8

HowtoObtainService

9

Effect of State L aw

10

Sales Outside the U.S.A

10

Client System Requirements

12

Procedures

13

Upgrading Licenses

13

Installation and Setup

14

ACT!/GoldMine® Support

15

QuickNet Integration

15

Logging In

16

To log i n:

17

Contact Advantage Manual 7

18

IP Extensions Using QuickNet

19

PopUp whenYouGetaCall

20

Call States

21

Error Messages

22

Getting Started

24

14 Contact Advantage Manual

25

Using Contact Advantage as a

26

Desktop User

26

About the Main Window

27

Contact Advantage Manual 17

28

Handling Calls

29

Contact Advantage Manual 19

30

Figure 6. The Dial button

30

Dialing By Number

31

Dialing By Name or Extension

31

Dialing Speed Dial Numbers

32

Redialing

32

Using CallWaiting

33

Transferring Calls

33

Sending Calls to Voice Mail

34

Transferring to Attendant

34

Centrex Transfer

34

Conferencing Calls

35

Using Account Codes

36

Using Voice Mail

37

Listening to Your Voice Mail

38

Saving Remotely or Locally

39

Deleting the Message

39

Returning the Call

39

Attaching a Memo

39

Forwarding Voice Mail

40

30 Contact Advantage Manual

41

Contact Advantage Manual 31

42

Creating a VM Group

43

Changing a VM Group

43

Deleting a Group

44

Monitoring

44

34 Contact Advantage Manual

45

Figure 19. The Monitor Window

45

Reading the Monitor List

46

Calling or Picking Up Calls

46

Viewingthe Call History

47

Using Contact Adv

48

38 Contact Advantage Manual

49

Workgroup Agent

50

Workgroup Login

51

Call Handling

53

Viewing Caller Data

54

44 Contact Advantage Manual

55

Figure 5. Add URL dialog box

55

Figure 6. Caller Data window

55

Viewing the Call History

58

Viewing Workgroup Statistics

59

Viewing Queues

60

50 Contact Advantage Manual

61

52 Contact Advantage Manual

63

Viewing Group Statistics

64

Switching Workgroup Views

65

Viewing Agent Statistics

66

To change the display:

67

Viewing Agent Current Status

68

Listening In

69

Barging In

70

Viewing the Queues

70

Workgroup CDR Search

71

Contact Advantage Manual 61

72

Workgroup Statistics Search

73

Search Results

74

Stop button

75

Apply Button andOKButton

76

General Information

77

Voice Mail Play Options

78

Accessing Databases

78

68 Contact Advantage Manual

79

Forwarding All Calls

80

Do Not Disturb

81

One Number Access (ONA)

81

Before You Set Up ONA

82

Using a Password

83

Message Notification

84

74 Contact Advantage Manual

85

Station Speed Dialing Setup

86

System Speed Dialing

87

Altigen Contact Advantage Guide de l'utilisateur (48 pages)


marque: Altigen | Catégorie: Logiciel | Taille: 0.43 MB |

 

Table des matières

Extension User

1

WARNING!

2

TRADEMARKS

2

Contents

3

CHAPTER 2

4

Phone Feature Codes

7

MAXCS Telephone Functions

9

Putting a Call on Hold

10

Transferring Calls

10

Centrex Transfer

10

Conference Calls

11

Consultation

12

Call Park

12

Line Park

13

Call Waiting

13

Multiple Call Waiting

14

Dialing a Remote MAXCS System

15

Supported Features

16

Using Feature Codes

17

Answering Calls

18

Telephone Features

19

Making Calls

20

Call Management

21

Workgroup Features

22

Workgroup Supervisor Features

23

Other Features

23

Operator Features

24

Checking the General Mailbox

25

Calls on Hold

25

Operator Off-line

25

Outside Call Blocking

25

Using a Mobile Extension

26

Using the AltiGen Voice Mail

29

Remote Login

30

About Passwords

30

Mail System

31

Listening to Messages

32

Sending Messages

33

Personal Options

34

Recording Greetings

35

Changing your Password

36

Using Message Notification

36

About the Delivery Number

37

To Set Message Notification:

37

Using Reminder Calls

38

Call Forwarding

39

Feature Tips

39

Using Distribution Lists

39

Creating a Distribution List

40

Editing a Distribution List

40

Deleting a Distribution List

41

Reviewing a Distribution List

41

One Number Access Options

42

Dynamic Messaging

43

Private Messaging

44

Messaging

45

Retrieving Messages

46

To compose a new message:

47

42 MAXCS Extension User Guide

48




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