Altigen ACM 6.5 Spécifications Page 3
- Page / 97
- Table des matières
- MARQUE LIVRES
Noté. / 5. Basé sur avis des utilisateurs
CDR Manual i
Contents
CHAPTER 1
Installing CDR Search on a Client System . . . . . . . . . . . . . . .1
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Pre-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
To install CDR Search on a Client Machine . . . . . . . . . . . . . . . . . . 2
Installation Note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Uninstalling CDR Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Downgrade Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
CHAPTER 2
Using CDR Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Running a Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
CDR Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Group CDR Search. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Workgroup Statistics Search. . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Search Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Summary (CDR Search and Group CDR Search) . . . . . . . . . . . 18
Call Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Statistics (WG Statistics) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Exporting Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Printing Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
CHAPTER 3
CDR Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Real-Time Monitoring and the CDR Client . . . . . . . . . . . . . . . . . . 25
The RTM Statistics Database . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Internal Database Configuration (Internal Logger Service). . . . 27
External (Remote) Logging of Call Data . . . . . . . . . . . . . . . . . . 28
- Call Detail 1
- Reporting 1
- WARNING! 2
- TRADEMARKS 2
- Contents 3
- HAPTER 4 4
- HAPTER 5 4
- System Requirements 5
- Hardware Requirements 5
- Pre-Installation Checklist 6
- Uninstalling CDR Search 6
- Downgrade Procedure 6
- CDR Manual 3 7
- 4 CDR Manual 8
- Logging In 10
- 6 CDR Manual 10
- Using CDR Search 11
- CDR Manual 7 11
- 8 CDR Manual 12
- CDR Manual 9 13
- Running a Search 14
- CDR Manual 11 15
- 12 CDR Manual 16
- CDR Manual 13 17
- Group CDR Search 18
- CDR Manual 15 19
- Workgroup Statistics Search 20
- Search Results 21
- 18 CDR Manual 22
- Call Details 23
- Session ID Call Details 24
- Detail button 25
- Copy Session ID to Clipboard 25
- Statistics (WG Statistics) 26
- Exporting Records 28
- Printing Records 28
- CDR Overview 29
- 26 CDR Manual 30
- Service) 31
- 28 CDR Manual 32
- Call Center Events and CDR 33
- Past and Present CDR 33
- Routing and Route Name 34
- Multi-Project Naming 34
- Login and Log-out 35
- Changing Time Settings 35
- 32 CDR Manual 36
- Data Storage 37
- Logger Service Configuration 38
- CDR Manual 35 39
- Testing the DB Dialog 40
- Limitations 41
- 38 CDR Manual 42
- CDR and Workgroup CDR Search 43
- — Typical Searches 43
- Example CDR Searches 44
- CDR Records 46
- CDR Manual 43 47
- 44 CDR Manual 48
- Records and Data Schema 49
- Detail Window 50
- Record Window for “Call Info” 51
- Agent Statistics Window 53
- 52 CDR Manual 56
- Workgroup Statistics Window 57
- Data Schema 62
- Table 2:AGENTPERWGSUMMARY1 63
- Table 3:AGENTPERWGSUMMARY2 64
- Records and 65
- Table 4:AGENTPERWGSUMMARY3 66
- Table 5:AGENTSUMMARY1 66
- Table 6:AGENTSUMMARY2 67
- Table 7:AGENTSUMMARY3 68
- Table 8:AGENTSUMMARY4 69
- Table 9: CDRMAIN 70
- 72 CDR Manual 76
- Table 10: WGRTSUMMARY 77
- 74 CDR Manual 78
- Database 78
- Definition Type Specification 78
- Table 11: WGSUMMARY 79
- 76 CDR Manual 80
- 78 CDR Manual 82
- Table 12:EXTINFORMATION 84
- Table 13:WGMEMBER 85
- 82 CDR Manual 86
- Glossary 87
- 92 CDR Manual 96
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