Altigen AltiSupervisor Spécifications télécharger pdf (Page 29)

MaxSupervisor Manual 23

Using MaxSupervisor

Viewing Group Statistics

The Group Statistics tab displays (in both tabular and graph formats) real

time workgroup activity and performance since midnight, and a summary

of agent data. The statistics displayed are for workgroup calls only.

You can select the data you want to see graphed from the drop-down list

below the graph. You can select a time interval for the graph also:

15 minutes, 30 minutes, 1 hour.

Workgroup statistics are reset every night at midnight.

Most of the statistics are self-explanatory. The following table details each

one:

Click the panel border and drag left

or right to resize the panels

1 2 ... 24 25 26 27 28 29 30 31 32 33 34 ... 43 44

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Altigen AltiSupervisor Spécifications Page 29