Altigen Advanced Call RouterTM Manuel d'utilisateur télécharger pdf (Page 23)

Advanced Call Router

Advanced Call Router Manual 19

In the Monitor window, click Add to log on to Support, entering both the

workgroup extension & password and the virtual extension & password

you specified in the “Auto Attendant Sales Queue Announcement” rule:

The Monitor window shows that Call Router is logged on to both

workgroups. Calls to each workgroup will be checked against the rules and

will trigger queue announcement if a match is found and all agents are

busy.

Testing Call Router

To test the performance of Call Router, you can access a test tool from the

Call Router main menu. Call Router must be stopped in order to run the

test.

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Altigen Advanced Call RouterTM Manuel d'utilisateur Page 23