Altigen MAXCS 7.0 Update 1 Salesforce Connector Configurat Manuel d'utilisateur Page 1

Application Notes: MaxCS Connector For Salesforce.com March 24, 2014

MaxCS 7.0 Salesforce Configuration Guide Page 10 of 17 3. Click Connect CTI Adapter. The login panel opens. 4. Enter your login information

MaxCS 7.0 Salesforce Configuration Guide Page 11 of 17 About Call Control The MaxCS Connector softphone does not provide call control features.

MaxCS 7.0 Salesforce Configuration Guide Page 12 of 17 If no data can be matched to the data from the call, the panel will show a message tha

MaxCS 7.0 Salesforce Configuration Guide Page 13 of 17 Configuring MaxCS Connector Settings While the MaxCS Connector is running, an icon appear

MaxCS 7.0 Salesforce Configuration Guide Page 14 of 17 • Log Path – Shows the path to the folder where log files are written. Troubleshooting

MaxCS 7.0 Salesforce Configuration Guide Page 15 of 17 4. Set the MaxCS Connector log level to High (refer to the section Configuring MaxCS Co

MaxCS 7.0 Salesforce Configuration Guide Page 16 of 17 3. Click the Internet Zone icon at the top of the page. 4. Click Custom Level. 5. In t

MaxCS 7.0 Salesforce Configuration Guide Page 17 of 17 AltiGen Technical Support AltiGen does not provide general configuration support for Sale

MaxCS 7.0 Salesforce Configuration Guide Page 2 of 17 Contents Introduction ...

MaxCS 7.0 Salesforce Configuration Guide Page 3 of 17 These application notes are provided for administrators who are configuring AltiGen Commun

MaxCS 7.0 Salesforce Configuration Guide Page 4 of 17 The client system must meet the following software requirements: • The client must be ru

MaxCS 7.0 Salesforce Configuration Guide Page 5 of 17 Configuring the MaxCS Salesforce Connector This section describes how administrators impo

MaxCS 7.0 Salesforce Configuration Guide Page 6 of 17 2. Near the bottom, click Manage Call Center Users. 3. On the Manage Users page, click

MaxCS 7.0 Salesforce Configuration Guide Page 7 of 17 Step 3: Assign a SoftPhone Layout to Users Be sure to assign a softphone layout to each us

MaxCS 7.0 Salesforce Configuration Guide Page 8 of 17 3. Configure the AA entry as follows, and then click OK. o Set Actions to Adv. – Collec

MaxCS 7.0 Salesforce Configuration Guide Page 9 of 17 2. Navigate to this folder on the DVD: \MaxCS Connector for Salesforce\Setup 3. In that