Altigen MAXCS 7.0 Update 1 MaxAgent Manuel d'utilisateur Page 12
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- Table des matières
- DEPANNAGE
- MARQUE LIVRES
- MaxAgent™ 1
- WARNING! 2
- TRADEMARKS 2
- Contents 3
- CHAPTER 4 4
- HAPTER 5 5
- HAPTER 6 5
- About MaxAgent 7
- ACT!/GoldMine® Support 8
- Licensing 8
- Installation 9
- Uninstalling MaxAgent 10
- Automatic Upgrade 10
- Downgrade Procedure 10
- MaxAgent Manual 5 11
- AltiConsole and CDR Search) 11
- 6 MaxAgent Manual 12
- Getting Started 13
- Check this 14
- Version Mismatch Dialog Box 15
- Logging In Remotely 15
- When Connection Is Broken 16
- Overview of the Main Window 16
- Status Bar 17
- Toolbar Buttons 18
- Call Information Panel 19
- Tabbed Pages 20
- Activity Greetings 22
- • PTO (personal time off) 23
- Log Out or Change Workgroups 24
- Shrinking MaxAgent 24
- Customizing the Display 26
- 24 MaxAgent Manual 30
- Using MaxAgent 31
- Dialing Out 32
- Dialing Speed Dial Numbers 34
- Placing Calls on Hold 35
- Using Call Waiting 36
- Transferring Calls 36
- Transferring to Voice Mail 38
- Making Conference Calls 39
- Canceling Conference Calls 41
- MeetMe Conference 42
- Using the Calendar Button 43
- Creating a Meeting 44
- One Time Only Meeting 46
- Weekly Meeting 46
- Monthly Meeting 47
- • Mute other participants 49
- • Make someone else the host 49
- Using Account Codes 51
- Checking Voice Mail 52
- Dealing with Voice Mail 53
- Deleting Messages 54
- Returning a Call 55
- Attaching a Note 55
- Forwarding Voice Mail 55
- Workgroups 56
- Reading the Monitor List 57
- Viewing the Call History 58
- Adding Contacts to MaxAgent 59
- Checking Workgroup Status 59
- Viewing Queues 61
- Applications 62
- Configuring MaxAgent 63
- Max Smart Tag 65
- Select-n-Dial 66
- Enable Auto Dial 67
- Release Link Tie (IP Trunk) 67
- Disable Auto Format 67
- Call Handling 68
- Do Not Disturb 69
- Call Waiting Options 69
- One Number Access (ONA) 70
- Using a Password 72
- Message Notification 73
- Call Alert Options 76
- Voice Mail Play Options 77
- CRM Integration 78
- Tab Layout 79
- Theme Selection 79
- Server Time 80
- MaxAgent Manual 77 83
- 78 MaxAgent Manual 84
- Using MaxCall 85
- Using a Phrase 86
- Recording a Phrase 87
- Reviewing a Phrase 87
- 82 MaxAgent Manual 88
- Errors and Troubleshooting 89
- Location 90
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