Altigen MAXCS 7.0 MaxCommunicator Manuel d'utilisateur télécharger pdf (Page 55)

MaxCommunicator Manual 49

Handling Calls

The History tab displays the following fields:

• Direction—indicates if the call is incoming or outgoing, or was

a missed call. Left-pointing green arrow indicates outgoing

call; right-pointing red arrow indicates incoming call. Right-

pointing arrow with exclamation point indicates a missed call.

• Number—the extension or phone number on the other end of

the call. Click a number in the Number column to dial that

number.

• Name—Caller ID information, if available.

• Date/Time—the date and time of the call.

When you sort on Date/Time, the calls are sorted by last

disconnected and not in the order the call was received. It is

therefore possible to have a record with an earlier timestamp

followed by a record with a later timestamp.

Also, the timestamp for call data is based on the client system,

while the timestamp for voice mail messages is from MAX

Communication Server. Thus, the times displayed here may

not match those in the voice mail view in the main window.

• Duration—the duration of the call.

• DNIS—DNIS digits collected, if available

• Group—Group number or name

• Note—a note attached to the call. To enter a note, double-

click the Note field and type your note.

Use the Delete button to delete selected calls in the history list.

Use the Delete All button to delete the entire call history list.

MaxCommunicator will ask you to confirm the deletion.

Using the Contacts Tab

To populate the Contacts tab with the contacts listed in your

Outlook, Outlook Express, ACT!, or Goldmine CRM application, see

“CRM Integration” on page 66. Once the list is populated, the

numbers that appear on this tab can be called, transferred to, and

conferenced just like any other number.

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Altigen MAXCS 7.0 MaxCommunicator Manuel d'utilisateur Page 55