Altigen Altiware OE 4.5 Guide de l'utilisateur

Shaping the Future of Converged CommunicationsAltiServTM4.502-4.5www.altigen.comVoiceInternetDataUser Guide

AltiServ User Guide 3Telephone FeaturesCHAPTER1AltiServ Telephone FunctionsAltiServ provides a broad range of call-handling and dialing features. Fory

4 AltiServ User GuidePutting a Ca ll on HoldWhile connected to a call, do one of the following:•PresstheFLASH button to play music on hold —if the sys

AltiServ User Guide 5Telephone Features3. Once you place the handset back on-hook, the trunk line also drops andCentrex completes the transfer.Transfe

6 AltiServ User GuideOn each Quantum board, the extensions assigned to the board can beinvolved in a maximum of 3 different conferences. For example,

AltiServ User Guide 7Telephone Features• To park the call at another extension, press FLASH # 31 followedby the extension number. For example, to park

8 AltiServ User Guide• Operator Call = three tonesMultiple Call WaitingThis feature enables a “personal” queue that allows you to handle multipleincom

AltiServ User Guide 9Telephone FeaturesAccount CodesThe supervisor can create or assign codes that will enable or force users toassign outgoing calls

10 AltiServ User GuideDialing a Remote AltiServCalling a Remote Extension Directly over IPTo call a remote extension directly over IP:1. Dial the IP t

AltiServ User Guide 11Telephone FeaturesNote: The remote Extension Length must be always be set to None forthe remote system entry, if using Hop Off D

12 AltiServ User GuideVoice Over IP Trunk Call SupportIf your system is set up with Voice Over IP, you can use the followingtrunk-related AltiServ fea

AltiServ™for AltiWare Open Edition (OE) Release 4.5User GuideRevised 02/2002 4003-0002-4.5

AltiServ User Guide 13Telephone Features• Dial Last Caller—AltiServ will use an IP trunk to dial the lastcaller if that call was received via an IP tr

14 AltiServ User GuideRemote Locations IP Dialing ChartTo use IP trunks to dial remote AltiServ locations, generally you need toknow the IP trunk acce

AltiServ User Guide 15Telephone FeaturesUsing Feature CodesThe following sections describe additional telephone features used for callhandling and man

16 AltiServ User GuideAnswering CallsFeature DialaDescriptionIndividual CallPickup#29<ext>Connects to the local set with extension <ext>.N

AltiServ User Guide 17Telephone FeaturesHands FreeIntercom Mode#81 Allows you to receive internal calls through thespeakerphonewithouthavingtopickupth

18 AltiServ User GuideAltiGen Voice Mail System Quick FeaturesThe following voice messaging features are accessible in the same way astelephone featur

AltiServ User Guide 19Telephone Features1If you are unable to make calls within certain area codes, check with your Sys-tem Administrator for any toll

20 AltiServ User GuideCall ManagementFeature Dialaa <ext> = extension num.; <nn> = 2-digit num.; <loc.> locationnum.; <destinatio

AltiServ User Guide 21Telephone FeaturesWorkgroup FeaturesWorkgroup Supervisor Features2Feature Dialaa <wkgp ext> = workgroup pilot extension nu

22 AltiServ User GuideOther Features2These features require a Triton Resource Board and system settings that allowmonitoring and barge-in.Feature Dial

WARNING!Toll fraud is committed when individuals unlawfully gain access tocustomer telecommunication systems. This is a criminal offense.Currently, we

AltiServ User Guide 23Telephone FeaturesOperator FeaturesThis section is provided specifically for the designated Operator.Depending on your organizat

24 AltiServ User GuideOperator Off-lineWhen the Operator Off-line feature is activated, all calls are directed to theAuto Attendant. When callers dial

AltiServ User Guide 25Voice MailCHAPTER2Using the AltiGen Mail VoiceSystemThis chapter describes the features and functions in the AltiGen Voice MailS

26 AltiServ User GuideTo perform a normal login at your station:Press ##, followed by your password.To login from another station or as a virtual exte

AltiServ User Guide 27Voice MailAbout PasswordsA valid password must be 4 to 8 digits in length, and different from yourextension number. It can conta

28 AltiServ User GuideIf you leave a voicemail message and press # for delivery options and then#tosendit,youaregiventheoptiontoreturntotheAutoAttenda

AltiServ User Guide 29Voice MailDisposing of the MessagesAfter or while listening to a new or saved message, you have the followingoptions. Press…• 1

30 AltiServ User Guidecellular service provider does not confirm to standard ringback tones. Towork around this problem, instruct users to append a fe

AltiServ User Guide 31Voice MailMaking a Call from within the AltiGen Voice MailSystemYou can make a call, either to another user’s extension number o

32 AltiServ User GuideRecord your greeting and press # when finished. Example: “Hi, this isMary Smith. I am unable to answer your call at this time. P

AltiServ User Guide 1ContentsPhoneFeatureCodes ...1AltiGenVoiceMailSystemQuickFeatures ...1MakingCalls...

AltiServ User Guide 33Voice MailTo change your password, after pressing 4 at the Main Menu to hear thePersonal Options …1. Press 2 for the Password op

34 AltiServ User Guide• 5 to set a notification schedule, and then select one of the follow-ing options:— 1 to activate notification at all times— 2 t

AltiServ User Guide 35Voice Mail• 2 to deliver the reminder to the outcall number or delivery phonenumber designated in Message Notification. If you w

36 AltiServ User GuideAnother way to listen to Feature Tips is by pressing #55 on your telephone.You can listen to just one tip at a time or listen to

AltiServ User Guide 37Voice MailEditing a Distribution ListTo add or remove list members, after pressing 4 at the Main Menu to hearthe Personal Option

38 AltiServ User GuideLog on/off IP Extension (Dynamic IP Addressing Only)With a few exceptions (noted below), an IP extension works exactly thesame a

AltiServ User Guide 39Voice MailZoomerangThe Zoomerang feature enables the user to listen to messages in theAltiGen Voice Mail System, make calls to t

40 AltiServ User Guidesystem cannot return the call. Please check with your System Admin-istrator for your toll restrictions.)• # to send the messageA

AltiServ User Guide 41Voice Mail• A replay of the message.• A prompt for you to press 1 to keep the message or 2 to delete it.AltiGen Voice Mail Syste

42 AltiServ User Guidesession so that you don’t have to enter your password every time youclick Get Mail. Be sure to enter your email password when pr

2 AltiServ User GuideAltiGenVoiceMailSystemQuickFeatures...18MakingCalls ...18CallManagement...

AltiServ User Guide 43Voice Mail6. Click the “Send” icon when finished. The AltiGen Voice Mail Systemwill attach the voice annotation to the email whe

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AltiServ 4.5 User Guide 45AltiReachCHAPTER3Using AltiReachAltiReach is a Web-based management tool that provides the ability tohandle AltiServ call op

46 AltiServ 4.5 User GuideTo access and log in to AltiReach:1. Obtain your organization’s AltiReach URL address from the systemadministrator. It will

AltiServ 4.5 User Guide 47AltiReach• Message NotificationFigure 2. AltiReach Main MenuThe remainder of this chapter describes these functions.

48 AltiServ 4.5 User GuideSetting Call ManagementThe Call Management page provides for setting up incoming call handling.Figure 3. Call Management Set

AltiServ 4.5 User Guide 49AltiReachDo Not DisturbIf you select Enable Do Not Disturb, all incoming calls are forwardedaccording to your “Enable Busy C

50 AltiServ 4.5 User GuideOne Number Access (ONA)If you are expecting calls that you want to receive regardless of where youare, you can have the syst

AltiServ 4.5 User Guide 51AltiReachAccessing One Number Access SetupAfter you set the call handling options, click the One Number Accessbutton on the

52 AltiServ 4.5 User Guidecaller to dial 1 during your personal greeting and then enter the pass-word.3. Select the Forwarding Numbers to be used by t

AltiServ User Guide 3PrivateMessaging...40AltiGen Voice Mail System Mixed-Media Messaging . . . . . . . . . 41Accessi

AltiServ 4.5 User Guide 53AltiReachFigure 5. One Number Access Setup bottom of page

54 AltiServ 4.5 User GuideMessage NotificationMessage Notification lets you set up how you’d like to be alerted to newmessages when you’re away from y

AltiServ 4.5 User Guide 55AltiReachStation Speed Dialing SetupThe Speed Dial Setup page, accessed by clicking Station Speed on themain menu, lets you

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4 AltiServ User Guide

AltiServ User Guide 1Phone Feature CodesPhone Feature Codes##<pwd>... Logintovoicemailatyourownstation###<ext><pwd>...

2 AltiServ User Guide#26.......StationLogOut#27.......StationLogIn#32<acctcode>....EnterAccountCode(bef